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Case Study: Company XXX (An E-Commerce Company) - Driving Growth and Efficiency in Customer Service Operations
This Company, is one of India's largest e-commerce platforms, partnered with iLeads to enhance its customer service operations. With a vision to create a reliable and seamless commerce ecosystem, the Company sought to improve customer experiences and streamline its processes.
Case Study: Company XXX (A Financial Institution Company) - Revolutionizing Customer Support with iLeads Auxiliary Services Pvt. Ltd.
iLeads has emerged as a dominant player, catering to 80% of the volume in the Inbound Call (IBC) segment. This achievement underscores the company's ability to efficiently manage and handle a large volume of incoming calls, showcasing its expertise in customer service.
Case Study: Company XXX (An Online Retailer Company) - Enhancing E-Commerce Services and Market Share
This Company is a leading e-commerce company that provides business-to-business (B2B) and customer-to-customer (C2C) sales services through a web portal. With an aggregate of 32.5 Crores, 55.2 Crores, and 72.3 Crores visits in Fiscal Year 2017, 2018, and 2019 respectively, the Company has established itself as a major player in the Indian e-commerce market.
Case Study: Company XXX (An Insurance Company)
This case study highlights iLeads' successful partnership with a life insurance company, showcasing their innovative solutions and strategic approach that led to significant improvements in sales, retention, and operational efficiency.
Case Study: Company XXX (A BFSI/ NBFC Company) - Enhancing Collection Efficiency and Client Satisfaction
A BFSI/NBFC Company, a prominent player in the BFSI/NBFC sector, is a subsidiary of Company XXX Holdings & Investment Limited. With a diverse product portfolio exceeding 100 products across 40 verticals, this Company prides itself on its mantra of "Do More, Earn More." The Company emphasizes rewarding and recognizing its employees and partners, fostering a culture of excellence.
Commercial Complex, Behind Kailash Tower, E.C Road, Dehradun, Uttarakhand
3rd Floor, HM Tower, New Road, Opp MKP College, Dehradun, Uttarakhand
Building Plot 31A, Sector-18, Udhyog Vihar, Gurugram, Haryana – 122002
Plot No.- 698, Phase- 5, Woxa Tower, Udhyog Vihar, Gurugram, Haryana – 122002
SCO 112 Midtown Business Park, Peer Muchalla Near Sector 20 Panchkula, Haryana
2nd Floor, A-11, Sector 16, Noida, Uttar Pradesh - 201301
Ground Floor, A-12, Sector 16, Noida, Uttar Pradesh - 201301
Maruthi Chambers, Ground Floor, Silk Board Junction, Bommanahalli, Bengaluru, Karnataka
2nd floor, New Bharath Towers, Chakkai Bypass, Trivandrum, Kerela - Tc no : 86/1424(3)
Government of Puducherry Electricity Department 137, Nethaji Subhash Chandra Bose Salai, Puducherry-605001