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Join Our Team at iLeads Auxiliary Services Pvt. Ltd.

Join Our Team at iLeads Auxiliary Services Pvt. Ltd.

Are you looking to be part of a dynamic and rapidly expanding team in the field of Business Process Management (BPM) services? Look no further!

Employee Benefits that Empower You

Join iLeads and enjoy a host of employee benefits including competitive salaries, accidental insurance, professional development opportunities, and a positive work-life balance. We value our employees and are committed to their growth and well-being.

Employee Benefits that Empower You
Join Us Today!

Join Us Today!

If you are looking for a rewarding career where you can make a real impact and grow with a dynamic team, iLeads is the place for you. Explore our current openings and take the next step in your career with iLeads Auxiliary Services Pvt. Ltd.

Grow Your Career with Us

Full Time
Min. 18 years of age
Apply Now

Responsibilities

  • Provide excellent customer services in a friendly and courteous manner.
  • Have sufficient knowledge about products and services.
  • Improve customer experience by resolving issues promptly.
  • Ensure compliance with company policies and procedures.
  • Suggest effective ways to promote products and services.

Requirements

  • Graduate or undergraduate fresher can apply.
  • Good communication skills, both written and verbal.
  • Prior experience in BPO voice process is a must.
  • omfortable with 24x7 shift.
  • Minimum 18 years of age.

Full Time
Min. 1 year of work experience
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Responsibilities

  • Manage a team in a Domestic Inbound Voice process.
  • Maintain SLA, AHT, Attrition, Shrinkage, CSAT.
  • Ensure team meets productivity targets.
  • Provide coaching and feedback to team members.
  • Handle escalations and resolve issues
  • Conduct regular team meetings and performance reviews.

Requirements

  • Minimum 1-year experience as a Team Leader in a domestic process
  • Graduate degree in related field
  • Strong attention to detail.
  • Ability to work well under pressure.
  • Proficient in Microsoft Office.
  • Excellent communication skills, both written and verbal.
  • Open to rotational shifts and offs with 6 days working

Full Time
Min. 1 year of work experience
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Responsibilities

  • Monitor, evaluate, and audit inbound calls.
  • Meet departmental productivity requirements.
  • Participate in calibration and call listening sessions.
  • Participate in internal quality audits and recommend improvements.
  • Maintain program knowledge base and understand client products/services.
  • Use QC tools effectively.

Requirements

  • Minimum 1-year experience as a Quality Analyst in a domestic process.
  • Graduate degree in related field.
  • Strong attention to detail.
  • Ability to work well under pressure.
  • Proficient in Microsoft Office.
  • Excellent communication skills, both written and verbal.
  • Open to rotational shifts and offs with 6 days working.

Full Time
Min. 1 year of work experience
Apply Now

Responsibilities

  • Conduct training needs analysis and deliver refresher training.
  • Train new employees in product knowledge, customer communications, and internal systems.
  • Deliver product training to various levels of employees.
  • Evaluate training effectiveness and provide feedback.
  • Maintain detailed training records.

Requirements

  • Experience handling batches of at least 25 members.
  • Proficiency in employee development and coaching.
  • Ability to communicate effectively and resolve issues.
  • Demonstrated language fluency in English.
  • Awareness of training terminologies like TNI, TNA, BQM, Throughput.
  • Open to handling escalation calls during OJT.

Full Time
Min. 1 year of work experience
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Responsibilities

  • Partner with hiring managers to determine staffing needs.
  • Screen resumes and conduct interviews.
  • Make recommendations to hiring managers.
  • Coordinate interviews and follow up on process status.
  • Communicate employer information and benefits during screening process.
  • Liaise with employment agencies, colleges, and industry associations.
  • Complete reports on employment activity.

Requirements

  • Experience with recruiting is a plus, fresher may also apply.
  • Excellent computer skills in a Microsoft Windows environment.
  • Effective oral and written communication skills.
  • Ability to work with various departments and foster teamwork.
  • Skills in database management and record keeping.
  • Maintain the highly confidential nature of human resources work.
  • Ability to travel for recruitment meetings, college visits, and career fairs.
  • Excellent organizational skills.

Full Time
Min. 1 year of work experience
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Responsibilities

  • Manage payroll for 1500-2000 employees.
  • Ensure compliance with PF, ESI, TDS, etc.
  • Ensure accuracy and timeliness of payroll.
  • Proficiency in Microsoft Office.
  • Effective communication skills, both written and verbal.
  • Basic knowledge of HR functions, including Employee Life Cycle.
  • Preference for candidates located near Dehradun office.
  • Flexibility with 6 days working.

Full Time
Min. 1 year of work experience
Apply Now

Responsibilities

  • Manage a team performing Quality Assurance reviews.
  • Lead and motivate high-performing teams.
  • Own and manage Quality MI metrics.
  • Prepare error trend analysis and present to senior management.
  • Build and maintain relationships with key stakeholders.
  • Track and monitor customer complaints and provide RCA summary.

Requirements

  • Managerial experience in a BPO industry, with at least 3 years as a Manager in a Domestic BPO process.
  • Proficiency with precision measuring tools.
  • Excellent analytical and problem-solving skills.
  • Bachelor’s degree in related field.
Uttarakhand Haryana Uttar Pradesh Karnataka Kerala Tamil Nadu

Uttarakhand

Head Office

Commercial Complex, Behind Kailash Tower, E.C Road, Dehradun, Uttarakhand

Branch 2 :

3rd Floor, HM Tower, New Road, Opp MKP College, Dehradun, Uttarakhand

Haryana

Gurugram :

Building Plot 31A, Sector-18, Udhyog Vihar, Gurugram, Haryana – 122002


Plot No.- 698, Phase- 5, Woxa Tower, Udhyog Vihar, Gurugram, Haryana – 122002

Panchkula :

SCO 112 Midtown Business Park, Peer Muchalla Near Sector 20 Panchkula, Haryana

Uttar Pradesh

Noida :

2nd Floor, A-11, Sector 16, Noida, Uttar Pradesh - 201301


Ground Floor, A-12, Sector 16, Noida, Uttar Pradesh - 201301

Karnataka

Bengaluru :

Maruthi Chambers, Ground Floor, Silk Board Junction, Bommanahalli, Bengaluru, Karnataka

Kerala

Trivandrum :

2nd floor, New Bharath Towers, Chakkai Bypass, Trivandrum, Kerela - Tc no : 86/1424(3)

Tamil Nadu

Puducherry :

Government of Puducherry Electricity Department 137, Nethaji Subhash Chandra Bose Salai, Puducherry-605001