Case Study: Company XXX (An E-Commerce Company) - Driving Growth and Efficiency in Customer Service Operations
This Company, is one of India's largest e-commerce platforms, partnered with iLeads to enhance its customer service operations. With a vision to create a reliable and seamless commerce ecosystem, the Company sought to improve customer experiences and streamline its processes.
TiLeads provided comprehensive inbound and outbound services, including voice/non-voice support, chat assistance, email services, and backend operations. The partnership aimed to deliver exceptional customer service across various touchpoints.
iLeads' partnership with the Company has been instrumental in driving growth, efficiency, and customer satisfaction in their customer service operations. Through strategic initiatives and a focus on quality, iLeads has helped the Company create a more reliable and frictionless commerce ecosystem, aligning with their vision.
Commercial Complex, Behind Kailash Tower, E.C Road, Dehradun, Uttarakhand
3rd Floor, HM Tower, New Road, Opp MKP College, Dehradun, Uttarakhand
Building Plot 31A, Sector-18, Udhyog Vihar, Gurugram, Haryana – 122002
Plot No.- 698, Phase- 5, Woxa Tower, Udhyog Vihar, Gurugram, Haryana – 122002
SCO 112 Midtown Business Park, Peer Muchalla Near Sector 20 Panchkula, Haryana
2nd Floor, A-11, Sector 16, Noida, Uttar Pradesh - 201301
Ground Floor, A-12, Sector 16, Noida, Uttar Pradesh - 201301
Maruthi Chambers, Ground Floor, Silk Board Junction, Bommanahalli, Bengaluru, Karnataka
2nd floor, New Bharath Towers, Chakkai Bypass, Trivandrum, Kerela - Tc no : 86/1424(3)
Government of Puducherry Electricity Department 137, Nethaji Subhash Chandra Bose Salai, Puducherry-605001