Technology
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In the realm of technology, iLead excels in leveraging cutting-edge solutions to enhance operational efficiency & customer satisfaction. Mentioned-below are the latest technologies.
Our BPO implements robust voice data recording solutions to capture and store customer interactions. This enables us to maintain quality standards, comply with regulations, and facilitate training and performance improvement initiatives.
We employ proficiency-driven routing techniques to match customer inquiries with associates who possess the necessary skills and expertise. This ensures that each interaction is handled by the most qualified associate, leading to higher customer satisfaction and faster query resolution.
Our workforce management practices are designed to optimize staffing levels and schedules, ensuring that we have the right number of associates available at all times. This enables us to meet service level agreements (SLAs) and deliver a superior customer experience.
By leveraging advanced analytics tools, we analyze verbal data from customer interactions to gain valuable insights. This analysis helps us identify trends, understand customer behavior, and make informed decisions to enhance our services.
Our learning management system provides a structured approach to training and development. It allows us to create customized learning paths for associates, ensuring they have the knowledge and skills needed to deliver exceptional service.
We maintain a comprehensive knowledge base that contains information on products, services, and common customer queries. This enables our associates to quickly access relevant information, leading to faster query resolution and improved customer satisfaction.
Our BPO offers real-time assistance to associates during customer interactions. This ensures that the associates have the support they need to provide accurate and timely responses, leading to a better overall customer experience.
We utilize speech-to-text technology and secure automated call handling systems to enhance the efficiency of our operations. These systems help us transcribe calls accurately and handle customer inquiries securely, leading to improved productivity and customer satisfaction.
Commercial Complex, Behind Kailash Tower, E.C Road, Dehradun, Uttarakhand
3rd Floor, HM Tower, New Road, Opp MKP College, Dehradun, Uttarakhand
Building Plot 31A, Sector-18, Udhyog Vihar, Gurugram, Haryana – 122002
Plot No.- 698, Phase- 5, Woxa Tower, Udhyog Vihar, Gurugram, Haryana – 122002
SCO 112 Midtown Business Park, Peer Muchalla Near Sector 20 Panchkula, Haryana
2nd Floor, A-11, Sector 16, Noida, Uttar Pradesh - 201301
Ground Floor, A-12, Sector 16, Noida, Uttar Pradesh - 201301
Maruthi Chambers, Ground Floor, Silk Board Junction, Bommanahalli, Bengaluru, Karnataka
2nd floor, New Bharath Towers, Chakkai Bypass, Trivandrum, Kerela - Tc no : 86/1424(3)
Government of Puducherry Electricity Department 137, Nethaji Subhash Chandra Bose Salai, Puducherry-605001