Insurance Company Case Study

An Insurance Company

Case Study: Company XXX (An Insurance Company)

Introduction:

This case study highlights iLeads' successful partnership with a life insurance company, showcasing their innovative solutions and strategic approach that led to significant improvements in sales, retention, and operational efficiency.

Client Overview:

The client, a leading life insurance provider, faced challenges in lead conversion, data management, and employee retention. They partnered with iLeads to enhance their online sales process, improve conversion rates, and streamline operations.

iLeads' Solutions:

iLeads implemented various solutions, including online sales by advisors, automation in call monitoring, hiring and coaching, and incentivizing agents based on performance. These strategies aimed to improve lead conversion, increase sales, and boost employee retention.

Results Achieved:

Higher conversion rates, with a significant increase in sales versus issuance
Improved sales per month and average ticket size, leading to enhanced revenue.
Higher employee retention and productivity, with daily productivity tracking and skill-based agent mapping.
Enhanced customer experience and satisfaction, demonstrated by improved contactability and lead conversion rate
Process Excellence & Process Transformation

Key Figures:

Conversion Rate Increase: Achieved a conversion rate increase from 35% to 65%
Sales Growth: Recorded a steady growth in sales per month, from 31,151,212 units in June to 44,408,948 units in November.
Revenue Enhancement: Average ticket size increased from 31,353 to 36,454.
Employee Retention: Achieved an average employee retention rate of 85%.

Extended Conclusion:

iLeads' strategic approach and innovative solutions have had a transformative impact on the client's business. By implementing smart coaching plans, automation tools, and targeted lead generation strategies, iLeads has significantly improved the client's sales performance, employee retention, and customer satisfaction. Overall, iLeads has provided exceptional support to the client, driving growth and operational excellence in the competitive life insurance market.

Uttarakhand

Head Office

Commercial Complex, Behind Kailash Tower, E.C Road, Dehradun, Uttarakhand

Branch 2 :

3rd Floor, HM Tower, New Road, Opp MKP College, Dehradun, Uttarakhand

Haryana

Gurugram :

Building Plot 31A, Sector-18, Udhyog Vihar, Gurugram, Haryana – 122002

Plot No.- 698, Phase- 5, Woxa Tower, Udhyog Vihar, Gurugram, Haryana – 122002

Panchkula :

SCO 112 Midtown Business Park, Peer Muchalla Near Sector 20 Panchkula, Haryana

Uttar Pradesh

Noida :

2nd Floor, A-11, Sector 16, Noida, Uttar Pradesh - 201301

Ground Floor, A-12, Sector 16, Noida, Uttar Pradesh - 201301

Karnataka

Bengaluru :

Maruthi Chambers, Ground Floor, Silk Board Junction, Bommanahalli, Bengaluru, Karnataka

Kerala

Trivandrum :

2nd floor, New Bharath Towers, Chakkai Bypass, Trivandrum, Kerela - Tc no : 86/1424(3)

Tamil Nadu

Puducherry :

Government of Puducherry Electricity Department 137, Nethaji Subhash Chandra Bose Salai, Puducherry-605001