Welcome to ileads Auxiliary Services PVT LTD

CALL  +91 - 79009 99998   |   Email : [email protected]

Inbound Query Handling 

OVERVIEW

Inbound Query Handling

Inquiry handling is a vital part of inbound call center services. Importantly, It is a concept of answering customer queries related to services and products. Also, Inquiry handling services build the customer relationships, drive sales and lead to abiding brand loyalty. Nowadays, the pressure to deliver top-notch customer service has increased as the customers are getting smarter. Therefore, it is essential to outsource these services to reliable inquiry handling outsourcing companies who can deliver you high-quality services as well as increase the customer experience.


We have a team of well-trained personals manages every aspect of inquiry handling. We have well equipped, state-of-the-art technological infrastructure to offer the timely response on telephone, email or website with the help of our talented professionals having the potential to deal with any kind of customer inquiries. With our specialized customer relationship management, our clients are significantly profited as they can wittily mold their products/ services to outfit customer’s current buying pattern and behavior.


The way any organization handles the enquiries, gathers information related to customer and his needs or queries, are important part of the business.

83%

of calls answered within 20 seconds

100%

Recording and monitoring of all transactions performed

95%

of calls answered within 1 minute

99%

Tracking average handling times for all types of transactions

What We Offer:

Grow your customer audience through social media channels. Create trustable and friendly content  and get be shared and mentioned. 

 

  • Inbound Customer Support
  • 24/7 Overflow Call Center
  • Order Processing
  • Marketing Support
  • New Customer Acquisition
  • technical Support
  • Helpdesk
  • Bilingual Agents
  • Home-based Agents
  • Multilingual Support

Contact us if you have any questions

or are interested in establishing a partnership.