Welcome to ileads Auxiliary Services PVT LTD

CALL  +91 - 79009 99998   |   Email : [email protected]

Customer Satisfaction Survey 

OVERVIEW

Customer Satisfaction Survey

Customer satisfaction (CSAT) surveys are used to understand your customer's satisfaction levels with your organization's products, services, or experiences.


Customer satisfaction surveys give firms specific information about positive and negative perceptions, which could improve marketing or sales efforts. These perceptions are especially important because of the increased use of social media by people of all ages. One negative comment posted on a social media site could be seen by thousands of potential customers. Angry customers can use unfair criticism and untrue statements to harm a firm's reputation. Repairing the damage or countering false representations could prove costly.


A customer satisfaction survey might be worthless unless it creates statistical data that can be scientifically analyzed. The first step to developing a meaningful online survey is to establish intended goals and a process for comparing results. Employees responsible for analyzing survey results should have some background in statistics to make the survey meaningful. When drafting survey questions, as much detail as possible should be included in the questionnaire, along with an area for independent customer comments.


We offer high quality CSAT services. Contact us immediately for your company’s customer survey.

83%

of calls answered within 20 seconds

100%

Recording and monitoring of all transactions performed

95%

of calls answered within 1 minute

99%

Tracking average handling times for all types of transactions

What We Offer:

Grow your customer audience through social media channels. Create trustable and friendly content  and get be shared and mentioned. 

 

  • Inbound Customer Support
  • 24/7 Overflow Call Center
  • Order Processing
  • Marketing Support
  • New Customer Acquisition
  • technical Support
  • Helpdesk
  • Bilingual Agents
  • Home-based Agents
  • Multilingual Support

Contact us if you have any questions

or are interested in establishing a partnership.