ILeads

ILeads delivers high quality, cost effective, trustworthy and result oriented solutions to domestic and global customers. See your business grow to new heights with our support services at the most affordable cost.

Working Hours

Monday > Friday: 9am - 6pm
Saturday: 10am - 6pm
Sunday: 10am - 6pm
 

Our Practices

Our Hiring Process

Screening Round

Based on the process we perform a general screening that includes an interview round as per the Job Description Matrix.

Aptitude Round

Ability tests such as General Aptitude Tests, Standardized English Tests (if required), Communications Skill Test, and Typing Speed Test (if required).

Voice/Non Voice Round

MTI check (if required) and Communication Skills Check through one on one Interview and answering questions from our specially curated Interview Checklist.

Operations Round

Final Assessment by the Operations Team.

a
Global Reach, Local Presence.
a
Leading Effective Change
a
Global Value Chains

Training

At ILeads we have a dedicated training department that helps in the preparation & progression of each of our newly hired employees and also helps in recognizing and retraining those who require refresher sessions.

1
Voice, Accent & Soft Skills (if required)
2
Product & Process
3
Assessments & Certifications
4
On Job Training

WFM & MIS

Relevant Report Publishing

Shrinkage & Attrition Tracking

Tracking Inflow & Outflow Trend

Daily Productivity Tracking

Agent Performance Report

Real Time Monitoring

Centralized Attendance Tracking

QUALITY

Dip Check

RCA

Daily Detractor

Tracking Parameters

Standardized Call Audit Marking Scheme

Call Quality Trend

operations

Following KPI’s at Agent as well as LOB Level

Customized Hours of Operation

Team Member Specifications

Customized Dialer Offering

Various Languages Support Facilities Available

Dedicated as well as Shared Staff.

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