Our Hiring Process
Screening Round
Based on the process we perform a general screening that includes an interview round as per the Job Description Matrix.
Aptitude Round
Ability tests such as General Aptitude Tests, Standardized English Tests (if required), Communications Skill Test, and Typing Speed Test (if required).
Voice/Non Voice Round
MTI check (if required) and Communication Skills Check through one on one Interview and answering questions from our specially curated Interview Checklist.
Operations Round
Final Assessment by the Operations Team.
Global Reach, Local Presence.
Leading Effective Change
Global Value Chains
Training
At ILeads we have a dedicated training department that helps in the preparation & progression of each of our newly hired employees and also helps in recognizing and retraining those who require refresher sessions.
1
Voice, Accent & Soft Skills (if required)
2
Product & Process
3
Assessments & Certifications
4
On Job Training
WFM & MIS
Relevant Report Publishing
Shrinkage & Attrition Tracking
Tracking Inflow & Outflow Trend
Daily Productivity Tracking
Agent Performance Report
Real Time Monitoring
Centralized Attendance Tracking
QUALITY
Dip Check
RCA
Daily Detractor
Tracking Parameters
Standardized Call Audit Marking Scheme
Call Quality Trend
operations
Following KPI’s at Agent as well as LOB Level
Customized Hours of Operation
Team Member Specifications
Customized Dialer Offering
Various Languages Support Facilities Available
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